Mastermind Enterprises Customer Reviews
Mastermind Enterprises Denver Auto Repair Reviews - 134 Testimonials & Counting - Thank you!!
We're looking for more great customers, like you, to add to our long list of success stories.
Read Testimonials from People Who Have Found The Best Auto Repair Service at Mastermind Enterprises in Denver, CO
The website for Mastermind Enterprises is made up of many pages, but ultimately, this page is the most important because it says we're really, truly helping people find the best auto repair service in Denver. These are just some of the success stories and testimonials from real people across the Denver Metro Area and all of Colorado who have found out how easy auto repair service can be at Mastermind Enterprises.
We are thankful for their desire to share their experiences at our family auto repair shop.
Many of our customers happily do this to help others find a great place to take their vehicle for service!
Read all of our testimonials or read them by the year :
2012 2013 2014
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"★ ★ ★ ★ ★ Take it from me everyone, genuine honest friendly, and courteous service is what you are going to receive at Mastermind Enterprises, Norm and his family are the way people used to be, honest and friendly, you will be treated right, with dignity and respect.
I will tell everyone I know about Mastermind Enterprises, I have been looking for a place to take my vehicle where I can truly trust that I am in good hands and will be treated fairly Mastermind Enterprises is the only place I will take my vehicle from now on and you should also you can only go wrong by not taking your vehicle to Mastermind Enterprises."
"★ ★ ★ ★ ★ I think they are great they are fast and efficient"
"★ ★ ★ ★ ★ Masterminds is a great shop. Great family. Yes family the while gang is there and they are awesome not only are the people great they a reasonably priced and very fast hard workers. I took my kia in it was fixed the next day.
Way better than any other shop. I would recommend them to any one who needs work on the car."
"We took our 2007 Saturn Outlook to Norm at Mastermind to have the rear differential replaced. The work was finished on time as promised and at the priced we discussed. So glad to find a shop that keeps their promise and does not sneak in extra charges when it's time to pay. We have been back to have an engine light condition checked. Norm & Heidi worked together to diagnose & order the part needed and get us back on the road.
Good place, will return if we have another problem."
"Thanks for all of your help and patience in answering our questions.
It is nice to know we have found a shop that we can trust for any future repairs."
- Bob & Chris Tracy
Review from Customer Email
"Norm and crew take care of Ford trucks seamlessly!
"Norm and Heidi have been great to me and my 97 Jeep Wrangler.
After a rough trip on Thanksgiving of last year I needed a new transmission in my Jeep and Norm followed up with me the same day. Both he and Heidi helped my family and I through deciding on what part to purchase for the Jeep and he was able to repair my Jeep within two days. Ever since then I have been going to Mastermind for anything from a basic oil change, to more hardware repairs and I went by to get a basic inspection when the Jeep was acting funny. Every time I stop into Norm and Heidi's shop, they are both welcoming and are genuinely invested to how I am and how the Jeep is.
Their family business is incredibly efficient, timely, and honest. I respect their service and I feel blessed to have found a loyal auto shop for my Jeep.
I'll be taking my future cars there as well. Thank you both!"
"Great place! I had an old car that started acting weird after the Colorado flood. When I took my car in, Heidi and Norm were awesome.
Although, they could fix my car, I chose to move on, I owned my car for 15+ years. They referred me to a guy that offered me more money than other companies that advertise "we buy junk cars". Thanks for the wonderful experience, and I will be back for all of my car care needs. You're Awesome!"
- Mary Liekhus
Review on Denver BBB on 05/03/2014
"My wife took our Nissan Pathfinder 05 to mastermind because the heating system was not working. They were keen in locating the problem and gave us a good price for fixing it. This is a family owned business and you can certainly notice that because they care about how they perform their work and how they treat their clients. I will definitely recommend them!"
"My daughter is in college in Denver and it has been nice having an angel so far away from where we are to take care of our daughter and her car needs. It is hard to find a family business like this that you can trust and know you are getting a good fair deal and price.
They are very knowledgeable. We trust them and they do a great job!"
"I took my car to Mastermind Enterprise earlier this week and was comfortable the minute I walked in the door. I was greeted by Heidi and her children when I came in. Right then I know I had picked the right place. She was super friendly and talked to me in a way that instantly put me at ease.
As a young mom of two I always feel like I could easily be taken advantage of when it comes to dealing with mechanics. I did not feel that way at all here.
They know how important and vital cars are to people and they are quick affordable and honest. I would recommend this place to anyone having car trouble.
Thank you so much Norm and Heidi I will continue to bring my car to you guys! "
- Carrisa Torres
Sent from my Windows Phone
"I'm a female, and going into mechanics alone has always been frustrating. I'm usually fed full of s*** and told I NEED to spend $1,000 now to save my car. But here they spent time with my jeep, were honest and said my jeep wasn't on the verge of breaking down. I did the research into what they said and after 6 shops in one week trying to diagnose the problem these guy hit it right on the money and weren't greedy or pushy about the expensive unimportant fix.
I will return to this shop if I have problems. I would suggest this shop to ladies. It's so hard to trust a mechanic as one."
"Fantastic customer service, speedy and properly done repairs at a fraction for the cost of other places.
I will definitely be bringing my truck here when I need some work done, and I would recommend them to anyone!"
"My family and I were traveling in from Austin, Texas when our check engine light came on. I stopped myself at an auto parts store to see what it might mean. I was on vacation and didn't know what to do myself. A friend recommended this place and I was afraid I was going to be paying more then I thought thinking my warranty was not going to cover the issue with my vehicle. Norm even referred me to the website for a coupon to help out with cost.
Our experience here allowed our vacation to go on without worry. I wish they were in Austin. These would be my mechanics. At least my local family has a place to trust now. Recommended even from Austin, TX. TRUST THEM, THEY WILL TAKE GOOD CARE OF YOU."
- Luke Wangerin
Sent from his iPad
"I have been using Mastermind for several years now. There is no one I would feel more comfortable trusting my vehicle maintainence to. With Norm as your mechanic you know you will get an honest and accurate diagnosis of the problem at a fair price. He will also bring to your attention problems outside of what you asked him to fix. Just things he notices or knows are common problems on that vehicle make. I never feel like he is looking for ways to squeeze more money out of me. On the contrary, he does his best to save me money where he can.
No matter how busy his day is going he will spend all the time necessary with me until all my questions are answered and I understand what is going on with the vehicle. This is not a franchise where they want to get you in, upsell as much as possible, and get on to the next customer in a hurry.
Mastermind is the auto repair shop that you stay with because you know it will never be better anywhere else."
- Stephen M.
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"Great people, Quality Auto Repair & Service...AND Great Prices, too! I took my my 2003 Hyundai Santa Fe in for a timing belt and water pump replacement service after a call to let them know I was on my way. I received a call a short time later with an estimate for hundreds less than other shops and dealers in town. I had to double check and do my research because I like to save money, especially on auto repair. My estimate from Mastermind Enterprises also included ALL of the timing belt parts (I didn't now there were so many parts that support your timing belt!), water pump and coolant, not just the belt and water pump like the other shops.
I FINALLY found an honest, friendly, quality auto repair shop in Denver that I can REALLY count on! I am now a customer for LIFE!
After that wonderful experience and learning that I had gotten lucky with my 2003 Santa Fe because I went over the recommended mileage for replacement, I returned to Mastermind Enterprises again with my 2007 Hyundai Tucson for a timing belt and water pump service and got another great deal! I double checked the price after the service and found I saved $100 or more than taking it somewhere else! I also learned a lot of how and why my timing belt service is SO important for the long life of my vehicles.
After horrible experiences with multiple other shops and dealers in Denver, I am SO happy to have found a great family owned place that I can trust, enjoy coming to, AND SAVE MONEY! The office is clean, the people are friendly and my 2 young sons LOVED the great fish tank! Getting my car serviced is now a pleasure! These people can be trusted with my vehicles anytime!
I am telling all my family and friends about this great shop in Denver! Thank you, Mastermind Enterprises! Keep up the great work! We will see you next time!"
- Michelle S.
"Thank you! You are wonderful. Thanks so much again!"
Sent from my iPad
"We went to Mastermind to have the bearings replaced on our 2006 Trailblazer. The service at Mastermind was very speedy and honest. We needed our vehicle back at a certain time and not only did we receive it back on time the service was great. My vehicle has been running so smoothly and we will absolutely return to have other services done. We would definitely recommend Mastermind to anyone looking for a trustworthy mechanic to service their vehicles."
"We dropped our truck off to have some repair and maintenance work done. Work was excellent, also recommended upcoming maintenance to keep our truck running great. Super friendly and professional for a great value. Similar work at the dealer was going to cost us several hundred dollars more. Couldn't be happier.
So glad that we have found a great and honest mechanic in the metro! Will be coming back and recommending them to all our friends."
"I have never written a review for Yelp before, but my experience at Mastermind Enterprises was just to great not to give them a thumbs up.
I took my Kia in to mastermind as I was told by another mechanic that I had a short between the blower motor and the relay. I was expecting to pay $300-$500 to get it fixed. When I was driving over to drop the car off, I hit a bump and the blower came on. When the mechanic called I was told that he weren't sure what the problem was as the problem was hard to diagnosis due to the fact that the blower was working at the moment. He said that he had replaced a connector; he thought that was the problem, but couldn't guarantee it. When I asked about the charge, I was told there would be no change as he thought he had fixed the problem, but wasn't positive. Wow that really surprised me.
An honest mechanic? I would have to say yes. It has now been 4 days and the blower is still working consistently, instead of working sometimes and not others. Although the shop is many miles from my house, I will be taking it to MasterMind from now on. They have even teamed up with Enterprise car rental to give you a great disconnect on a car rental while they fix yours.
Honesty, customer service orientated and friendly what more could you ask for?"
"Had the best experience with Mastermind Enterprises in Denver. They found the work needed to be done, gave a more than fair estimate, and completed the work on time.
If you want a fair and honest mechanic you would send your wife or grandmother to, this is the place."
- Michael Cody
"Got my Mitsubishi running great for much less than the dealership!"
"On a cross country road trip and my ac compressor went out. These guys were amazing! Great service and value. Fixed me up and got me on my way in a few hours. Amazingly fast!"
"I brought my 32 foot class C motorhome because it was squeaking on the front drivers side wheel. Norm checked it and saw that it was my tire and not something that was a lot more expensive. I had no idea they worked on an RV of that size.
Very honest!!!! thank you!"
- Tony Coraggio
"Had my 2001 Dodge Caravan serviced at Mastermind with great results. They confirmed my suspicions of a failing power steering system and discovered a bigger problem that I didn't know was going on.
Kind and courteous, they worked with my schedule and got the job done right. 10/10 would go again."
- Roman Boney
"After driving my Jeep for 3 weeks, I've got to say it's like driving a new car.
I love it and appreciate what you were able to do and the money you were able to save me. Thanks!"
"I have always been very choosy about who works on my truck. Maybe that's why I haven't had it worked on in a long time.
I went to Angie's list and Mastermind Enterprises was at the top of the list and the BBB gives them an A plus. I gave them a call with reading such great reviews. They definitely live up to the A plus standards! I was more than pleased with there services. They have a customer for life and will recommend them to all my friends and family."
- Terri Burns
"Fully expecting to pay over 1200 for dealership repairs and I was saved over 800 dollars with a warranty and the guarantee of "if anything goes wrong let me know" ...........(not going to find that anywhere).
Met both the owners...friendliest people ever........cleanest shop ever.......this place is a stand out class act. I encourage everyone in Denver or traveling thru to make a point to at least have them check out your vehicle. Worst case scenerio you will walk out with an HONEST opinion. If only yelp would allow me to rank 6 out of 5 stars. Nissan runs great."
"Great family run auto repair business. Norm was very honest and accurate in describing issues with my car that I was already aware of and he also gave me options for dealing with my car problems.
If you are looking for honest and reasonable car repair, mastermind is your place. Thanks Heidi and Norm!"
- Spencer Steers
"Heidi and Norm understand what it means to run an auto shop in 2013. They are both extremely friendly, helpful, and honest. Norm will tell you exactly what's wrong with your vehicle and then give you all your options. He'll tell you what has to be done, then what else should/could be done without trying to up-sell you.
They're also amazingly fast and accommodating. I brought in two cars - both were diagnosed within the hour. One was fixed and running great by the next morning. The other was totalled, but they even let me keep it in their lot for days while I figured out how to haul it away. Thanks Mastermind! Will be back."
- Jesse Bull
"I have known Heidi and Norm Olsen for 11 years now and must commend this young couple for the hard work they have performed to establish a loving home environment and a successful business.
What makes them different than the others, from a business perspective, is the way they are always eager to assist individuals/ customers with auto needs and concerns. Whether its questions that need to be answered or a service that needs handling, they are dedicated to providing the very best.
Norm is a walking encyclopedia of knowledge, as well as a highly skilled mechanic that takes his service reputation very seriously. His honesty and passion for excellence reflects in the quality of his work and you can walk away knowing that your vehicle was either maintained and or repaired with good hands. Hats off to both of you…"
"We would like to thank Norm and Heidi once again for their honesty, quality customer service and above all "Master Mind" service! Norm has provided us with knowledgeable, quality work (rebuilt our engine, etc..) for almost 10 years. Recently we took our 2005 Trailblazer in for an ongoing problem and was not charged after not finding a problem for what we call 'a mystery' problem. Thank you for not charging us and for your overall TRUE HONESTY! If it had been anywhere else, we would have been charged something.
We will send all our family and friends to you from here on out because you are
one of a kind.
Thank you and God bless your family!"
Mike & Cindy Britton
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"Heidi and Norm provided excellent service when we had issues with our van. They worked with our extended warranty company and fixed things that we didn't know were a problem. They were honest about what was needed with our van and were upfront about the prices.
If you are looking for an honest mechanic who does the work that is needed I highly recommend Mastermind! Norm is a great mechanic and Heidi will go the extra mile to help with a warranty company."
- Cathy Raley
"I just wanted to take a moment and say what a great place Mastermind is to service any vehicle. I started taking my 1999 Dodge Dakota for service work a few year's ago and I'm so glad that I did.
Norm is the most honest mechanic that I've ever found and he does "Very High Quality" work. I drive a pretty good distance to work every day and need my truck to be in tip top running condition and he makes sure that my reliable old beast stays that way.
I would recommend coming to see what quality service really is so call Heidi and you won't be disappointed. They are a family owned business and they treat all of their customers like extended family which is awesome! I've been to many mechanics in the past but I've never felt so at ease as I do when I bring my truck in knowing that I'll be given a fair price for superb workmanship.
Fire the mechanic you have now and swing on in to see them!!"
- James Ruiz
"Anyone need a good Mechanic! Check out Mastermind Enterprises. Overall good Experience, saved my wife and I a blown engine, for a reasonable rate and efficient service.
Top of the Line Customer Service. Thanks Norm and Heidi! Greatly appreciated."
The Duran and Zimmerman Family
"I took my SUV to this incredible local owned and operated, master mechanic shop. By far this was the most informative, honest, and integrity driven shop i have ever been too.
THANKS Norm & Heidi my Ford and I will see you all soon!!!!"
- Mikel Donte
"I am so excited. My Camry drives like a dream! And having the lights work makes a huge difference! You did everything I wanted and more. I really appreciate that Norm cleaned areas of the car too. Very great.
I love coming to your shop - your family is wonderful and I always feel at home there. They add so much to the experience.
Thank you guys so much!"
Loyal customer forever
"Always great service. A family business and a one man shop.
They stand by their work and are honest with their estimates. I've never had a problem and I've had major work done twice over the past two years. If you don't want the "McCar" service, but a competent tech you can talk to who has a real stake in your satisfaction, then this is your place."
"Dear Mastermind Enterprises,
Just a quick note. I had one of the most stressful days with my vehicle on 8/20/12. My boyfriend found you on the internet and talked to you about our issues about our car and you came to our rescue.
Thanks again for being incredibly fast and affordable. You are the Best Service I have ever experienced.
I also appreciate the honesty and quality of your work.
You have a customer for life now."
- Tisha Hamdane & Mark Lopez
"If you are looking for a solid, honest repair shop, please call Heidi and Norm. They do a great job of listening to your concerns, and ad getting you back on the road, safe and sound........."
- Greg Morton
"We have been customers of Mastermind Enterprises for at least 10 years, through their address changes. They always save us lots of money while doing great work. They provide complete and quick service. The work is always done right the first time.
They provide honest dealings, while pointing out recommendations for our vehicles. They are very responsive to our emergencies and they are always looking out for our best interests. We refer our friends and family to them. We appreciate that they are a family oriented business."
- Ted & Cindy Wunderlich
"After moving back to Colorado from California I needed to find a decent and respectable not to mention an honest mechanic. After a detailed research for a mechanic and believe me I did a research that was so in depth I made the decision to with Mastermind Enterprises.
I have a 1998 Jeep 4x4 Sport, I needed a tune up it was making a Loud noise and I not knowing a thing about cars (I had a mechanic as my best friend in CA). I called and spoke to Heidi she quoted me a price and that price was in the price range I could afford, I took the Jeep in met Heidi and her husband Norm (great guy). Norm tuned up my Jeep and found the root of my Loud noise, he actually showed me. Because I am one of those type of people I need to see the reason and BOOM! There it was...
I will be taking my Jeep back to Mastermind to have Norm service it from now on, I have truly been Lucky to find
- Vince C.
"I can't speak to the quality of the work performed here because I only got an inspection and estimate (my engine was shot and not worth the replacement). However, I will say that I was very impressed with the service I did receive. They were accommodating about my junked car being parked in their lot for a few days, they were extremely friendly, and they offered what I felt to be legitimate and helpful advice. I will be keeping Mastermind Enterprises in mind for any future work."
"I just received my truck back from Mastermind and it's running great! After taking it to two previous shops that couldn't correct the problem, Norm was able to quickly identify and fix the issue. I will certainly be back for my future repair needs."
"Looking for the real deal in Automotive Repair? Contact the family operated business of Mastermind Denver.
I recently had my truck into Norm as he is a Ford Master. I was thinking my bill would be over $1000. I left only paying $190 as Norm was honest and told me what simply needed to be done, without UPSELLING me at all! Thank you for everything as always Mastermind Denver!"
- Chad M. Julius
"I had a Check Engine light on my car and Norm and Heidi were honest enough to tell me that I might have better luck with an exhaust shop rather than them taking it and just adding to the bill. I will definitly use them for anything else that will need to be done on my vehicles. I am glad that I found someone that I can trust!"
"I was a little skeptical with ALL the great reviews online. Too good to be true I thought, but decided to give it a try.
After taking my Saturn Vue to Mastermind (long boring story with the auto), I found that the reviews were well deserved. Really? A repair shop with integrity AND skill? Really. Inspiring me to give them another well deserved 5 stars, and to hopefully assist those that are searching for a repair center. I plan on taking the Vue back for the basics too.
Thank you Norm and Heidi, I finally found that shop that my parents always wanted me to find. A place that does great work and a place you can trust."
"Norm and Heidi are so great! So friendly and honest about what needed to be done on my car with fair pricing. Got it done very fast too! They are great and I'll definitely go back the next time my car needs work done."
"Norm and Heidi are FANTASTIC! To find a good mechanic is hard, but to find an awesome Mechanic with integrity is rare!
I've taken two of my cars within the last week and they have done an unbelievable job at a GREAT price! I'm telling all of my friends and family! You should too! Thanks Norm and Heidi!"
"I've just taken my second car here and these guys are AWESOME! It's rare to find any company, let alone an automobile company with integrity and true customer service....this is it! They did a fantastic job and the pricing is unbelievably reasonable with a guarantee! Try them out, you will not be disappointed!"
- Kela Baker
"I would like to thank Heidi and Norm for the for the excellent job and quick turnaround. I would strongly recommend Mastermind Ent. for any repairs and honest competent service at an affordable price. Thanks again!"
- Terry McGee
"A huge THANK YOU to Norm and Heidi!!! I've needed some work done on my Honda Accord and I am fearful of taking it to a dealership. I found Mastermind and am glad I did! They are HONEST, STRAIGHT FORWARD, UNDERSTANDING, EASY TO WORK WITH, and TRUSTING.
I had a list of issues with my car. Norm helped me to prioritize them. He worked within my budget to make sure that all my vehicles issues were resolved. They're not out to scam you out of your hard earned money. They do understand the value of a dollar and for that I am grateful for."
"Honest, compassionate, fair, and kind. Norm and Heidi talk to you like a person, not a checkbook. Norm is incredibly skilled and well worth every cent. He has resurrected my car **twice**, each time he was readily willing and available to explain my options and what had gone wrong.
The second sudden death of my car came from a faulty component. No fault of mine or the shops. The maker of the part wanted me to pay upfront to fix the vehicle and then file an assurance claim with them. Norm stood by his work and took the claim to the manufacturer himself! No, really. He took the claim to the manufacturers. I can't recommend them enough."
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"Mastermind did yet another great job on my car today at a moments notice!"
- Kristy A. Anderson
"I left Denver with my daughters Oldsmobile Regency which Mastermind just fixed. It had an array of problems. Thanks to Mastermind, I had a wonderful drive back to Ohio. It ran like a dream. I only had to stop for gas. I did check oil and coolant each time I stopped for gas and it used none.
Norm and Heidi were very proffessional and a pleasure to communicate with. Thanks Mastermind"
"I was tired of dealerships and dishonest mechanics so I searched for a place where I was more than just a number.
Luckily I found Mastermind and now I won't take my car anywhere else. I'm always satisfied with their superior work and the price it cost me. Very grateful I found them!"
"I have to travel 100 miles round trip for mastermind to do my auto work - and I doing it very willingly!
Honest, salt of the earth, family owned and operated - it is a pleasure doing business with reliable and professional people that really care about doing the right thing by their customers! Thanks Norm and Heidi!
- Larry Crisp
"Norm and Heidi has always been honest with me. I love that and they fixed my car when another Napa Auto Care Center out of state failed to locate the problem that ended up costing me a lot more in the end. Norm fixed it right away and I am glad to have an honest mechanic again. I have been spoiled by their honesty and great work.
A honest mechanic is very hard to find but im glad I found them. They also worked with me to get things up and running and driving safe on the road. Thank you so much you guys."
"Finally an honest mechanic who knows what he is doing. Norm has done extensive work on my Chevy S10 as well as my wife's car. I feel confident when I leave my vehicle with him that it will be fixed correctly. Both he and his wife are friendly and easy to talk to. They have gone out of their way to finish my truck in a timely manner even when it needed large repairs on short notice. Their prices are fair and the work they do is outstanding!"
"We have finally found an honest mechanic who we can trust to do our vehicles without the worry of being over charged or diagnosed improperly.
Thank you Norm and Heidi"
"We have been using Mastermind for our company fleet of vehicles and have been impressed with the service and pricing.
We shopped around for an auto center that would stand behind there workmanship and finally found it. Highly recommended!"
"Mastermind did a great job on a really big job (replacing the motor) in my Mitsubishi Montero. I shopped around quite a bit and they came to me highly recommended from knowledgeable people. Their service did not disappoint.
They kept me up to date of what was happening with the car and their price was reasonable. I would highly recommend to anyone looking for a good mechanic."
"Norm and Heidi are exactly what you need to maintain your vehicles. A small professional shop with great customer service. Drive past the dealer, save your money, and know who is working on your vehicle.
I first came to them with a blown out engine and was skeptical at first and they've exceeded all my expectations. It's great to finally have a shop that I can trust"
- Matt Ander
"Norm is a talented and driven tec with an eye for prefection and detail. To me this means a lot as my father left me my awesome 92 Ford F150 when he passed away and so I dont just trust anyone with this truck!
Recently I have had issues back and forth with my drivers inside door handle. These folks took the time, at no cost to me, to try and fix the internal parts of the door handle that was causing this issue an not just jumping right to replacing everything at the top dollor. It was only when my parts were confirmed broken that they were replaced and the cost to me was minimal compared to the dealer and even in my own time trying to figure out what was going on. These folks are great and the end work and detail shows for itself in who is working on your automoblie.
I recommened Norm and Mastermind to all my family and friends."
"Awesome Ford Service on my pick up after an accident. The day I picked up my truck I drove it with NO issues from the shop to Colorado Springs and she runs and rides like NEW!
Thank you to Norm and Heidi at Mastermind for all of their help and awesome Customer Service. Thank you guys."
"No exaggeration, Mastermind's the best shop I've worked with. Ever. I really admire the honesty and efficient estimate as well as the work that was done. No typical auto-shop push and shoving and Norm and Heidi even went out of their way to help me.
Fantastic job on the repairs! My car is running super great, whereas a month ago, I was praying to not get into an accident because of my damages."
"If you live in the Denver Metro area and you need work on your vehicle I strongly recommend taking it to these guys. THEY ARE WONDERFUL! And their prices are very good!"
- Antonio Jones
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"Norm tackled the daunting task of not only re-powering my heirloom '72 K/5 Blazer, he also installed a complete Holley Fuel injection system! I found all the work he did to be as meticulous and perfectionist as the finest restorations/conversions.
Norm and Heidi should have their own reality show based on their business! That'd show the rest of them how it's done! I can't say enough good things about the work ethic, honesty and integrity at Mastermind Enterprises."
"Mastermind is an excellent shop with reasonable rates, above and beyond service. Norm has been my mechanic for 10 years and counting.
When I first met Norm he was a mobile mechanic working out of his utility van through all elements and junk cars including mine. He now owns and operates his own Napa certified shop and is a certified master tech. Professional atmosphere and classy company. I DON'T trust my vehicle with anybody else.."
- Big Ron
"You wanna hear how great Norm is? The last car in this photo was sitting in a field for 12 years. The owner could not get it started to save his life. Turns out, someone put sugar in the gas tank. Norm cleaned the gas tank, fuel lines, replaced the fuel filter and throttle body after his diagnosis. After that, it ran beautifully!! Thanks Norm."
"Hi guys! Thanks for getting my car in so fast. It was nice seeing you :)"
- Christy Rogers McGuire
"Thank you guys!!! My brakes didn't squeak once all the way home. :):):)"
- Jodi Bennish Steinwagner
Most honest and helpful people
"Norm and Heidi have been very helpful, they have always made sure that our cars were running correctly and when i had a problem they fixed it right away, i have never heard of a mechanic having a warranty on his labor for a year, well it was true there was a part that went bad within the year it was replaced free of charge.
We had a history of going through Oil pans on a 2000 passat, Norm had recommended that we have him put a skit plate on, it worked great, lets just say we werent in every month for a new oil pan which was like $500 each time because the oil pan was so expensive because it had to come from the dealer, there was another car that they had worked on for us, there was a electrical short at our cruise control box on a 90 acura, my ex had taken it in about 4 or 5 times and they only replaced the alternator or the battery which were the things that were dead but they never found the problem, Norm did, I have recommended them to my family and I will still go to them, they are awesome people, honest kind, and seems like they have been there through the good and bad times with the cars and in our lives, they actually care and do not look at their customers as a Dollar sign which some mechanics do, thanks you guys,"
Best shop you'll find!!
"Norm and Heidi have not only been friendly, honest, and accurate with all their quotes and work, but the work has been done perfect and thorough every time!
My '07 Silverado and my wife's '01 Escape have been in there a couple times each for oil changes, shocks/struts, broken bolts, etc. They really treat you like you're a person, not just another invoice. Norm's awesome about (instantly) diagnosing the problem, and talking about what your options really are, not just the "replace this, replace that" bit you get elsewhere. Highly recommended, they've got ALL my mechanical work in the future!!
- Brandon Kuglin
"I am a traveling musician. I put a lot of miles on my car. I was referred to Norm and Heidi's shop by one of their long time customers and I came in the morning. He opened the hood and within seconds identified that my motor mount was bad and was causing my car to vibrate when I was in drive with the brake on.
I got great service at really good price! I would highly recommend anyone that needs auto service to come and see them!"
- Jerry Wagers
"Mastermind did a spectacular job on the sping coil conversion on my '03 Range Rover. Not only did they save me bundles, but I now get a better ride out of my vehicle. Furthermore, I never have to worry about any problems with air suspension again. Thanks!"
- T. Wilson
"Mastermind Enterprises is fantastic! They came in way under two other bids, and like every time before-the work was done quickly, professionally, and we have never had a problem after they fix it.
We absolutely love them!
- Rick and Donna Hammel
"Thanks! Best service ever! My car runs like a dream! Thank you!"
- Kristen Cardillo
"Thanks again for everyrthing guys..You do a great job with everything..im sure ill be seeing you soon"
- Kevin G Radcliffe
"Mastermind Enterprises...Always Providing The Finest Automotive Services Possible At Very Good Prices, And Great People To Know! Thanks Guys~"
- Tim Weathers
"mastermind just fixed my radiator leak and i cannot be happier with my visit i highly recommend switching from your old mechanic to mastermind they are honest and the quality of the work they do is amazing thx a bunch, i will be telling my friends and family about you guys."
- Cory Pinney
"Mastermind did a 6" lift on my Ford Truck back in June. They did such a good job at such a good price. I was very impressed with their honesty and quality of work. This is the kind of company that will be around for years to come.
I took my truck back to them to fix my front-end, and once again, they did the work exceptionally at a great price. I will always refer my friends and family to them.
Thanks Norm and Heidi!!!"
- Bailey Pinney
"I came across Mastermind from Craigslist and took a chance, and I am soo glad i did!
I'm gonna Suggest them to all my friends! If you want an honest Mechanic, call Mastermind."
- Darlene Martinez
"Your shop smells SO good!!! :-) & its one of the cleanest i have seen!!"
- Janette Makanani Watley
"My car is a happy camper now!!! One more mile and it would've died on me.
Thanks sooooo much Norm and Heidi!! Love you guys!!!"
- Leah Houghton
"Norm helped me get this show winner up and running at peak performance. Couldn't have done it without you.
He really knows his stuff. Thanks!"
- Garth Wilson
Greenwood Village, CO
"Hi my name is Brian, they just did repairs on my car that were estimated for 1100.00 and they just did for almost 800.00 thanks to computer problems. Norm really knows his stuff when it comes to cars. Thanks mastermind enterprises."
- Brian Zimmer
"You do a good job on my car and save me money."
- Mary Stertz
"A couple weeks ago, I got in a jam with my 4runner. I was leaking axle fluid from my CV's and because I have a lifted truck, not many shops would even touch the car. Norm and I talked over the phone and referred me to CVJ who do some pretty cool stuff with Neoprene CV boots, which are more flexible and more heat resistant than rubber ones. So I brought the 4runner to Norm who did a great job on it. He pulled the axles had them picked up by CVJ who put the better boots on the 4runner and sent em back to Norm who put them back in the truck.
In a really stressful situation, Norm and Heidi were there to put my nerves to rest. I had 3 shops refuse to touch the 4runner altogether and one quote me almost twice the price that they did, and one shop that said they could get me in in a week or two. Norm and Heidi bailed me out of a jam and got me my car back the next day.
With a 3 year old to cart around and the need for my toyota to run like my toyota should, there was no one I trusted more with my car that week. I felt like Norm would treat my truck like it was his and he did. Even gave me some other suspension advice... Basically, Norm and Heidi went the extra mile to make sure I was taken care of and had piece of mind. You dont get that in many places. You do at Mastermind!"
- Shon Sands
"after taking my vehicle to other mechanics and not having my oil leak fixed or even properly diagnosed I can say that I surely will be coming back when I get up the dough to get my rear main fixed --- once my clutch needs to be replaced of course!
thanks a lot for everything! cool fish tank: check - awesome automotive repair: CHECK!"
- Ryan Nash
"i am so glad we have Norm as our mechanic, we had taken our Acura to other places just to spend money on the same thing over and over again, finally Norm had found the short and fixed it now my Acura runs great even after the gas tank issue that we all ran into after driving it, on the other hand he has done alot of work on my P.O.S. Passat lol, they have taken care of us and after going through 5 oil pans prior to norm, he had built a custom skid plate to help reduce the number of times we were replacing the oil pan and it went 9 months before we had to replace it again and the oil pan is not cheap but made like it.
Thanks Norm and Heidi for all your help!!!!"
- Samantha Spurling
"I just wanted to let people know that I'm very happy with there service and prices. They did a great job on both of my vehicals. Thanks Again!"
- Brian S.
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"I've been into cars all my life and Norm is the 1st and only mechanic I've ever met whom I trust through and through. Not only does he THOROUGHLY know his stuff, he's HONEST about what your vehicle needs and doesn't need. Plus, he tackles the tough jobs! I don't think anyone else would take on my hand-me-down '72 K5 re-power (and re-tranny, brakes, steering, and umpteen other odds and ends) WITH an EFI retro-fit (!), but do such a thorough yet surprisingly quick job as well! Thank You Norm!
To everyone reading these testimonials-this is the mechanic you've been looking for all your lives! Congratulations on finding him!"
- John Gabriella
"Norm and Heidi treated me like family. Norm looked at my truck and in under 1 minute he had 3 problems diagnosed. He was very efficient and true to his word on the work. The truck runs awesome now and could not be happier. I'm soo HAPPY I finally found a good honest mechanic! Have a great Christmas!"
- James Thomas
"I took my 2004 Dodge truck in to have the oil changed. Norm rocked, he had the oil changed in 20 minutes. I was in and out.
I will have all my vehicles serviced by the Mastermind. While I waited Heidi made me feel right at home. I waited in there waiting room and had a soda pop and watched televison in a quiet setting. Thanks Mastermind Enterprises. See you next time."
- D. Slater
"Honest people who are good at what they do! Talking to Norm about technical issues with my car actually feels like a normal conversation.. as opposed to talking to a con artist trying to bury you with technical jargon. Dealing with Heidi is always a pleasure and you leave feeling they both are trying hard to do the most good for your car and your wallet. They have definitely earned my business and I will be bringing my car from here on out."
- Bryan Chong
"Norm & Heidi are great! They've always done a wonderful job on our vehicles for a great price, all with smiling service! THANK YOU!"
- Candra Braham
"Exceeded my expectations! Thank you so much for your maintenance check of my 2008 Mercedes C300 sport; I spent around $400 at the dealer for my first check, and knew I could find a better deal elsewhere.
Not only was my car serviced more quickly and courteously at your facility than at the dealer, it was also more thoroughly checked! AND, I saved a bunch of money. Simply a no-brainer; thank you so very much! I will be back for any automotive needs we have of course, and I plan on spreading the word!"
- Gretchen Swanson, RN BSN MSN
"Heidi and Norm at Mastermind Enterprises are a good team, and they always take good care of my car. They stand behind their work, as they did with the struts I got through them. I've been taking my car to them for probably three years now, and I've never had any problems with their work."
- Tom Kuspiel
"Mastermind Enterprises is definitely a winning choice when you need your vehicle(s) serviced, whether the service you require is just routine maintenance
(oil change, brakes), or in-depth analysis and service.
We have 2 vehicles which have been serviced at Mastermind Enterprises.
I brought my vehicle to Mastermind Enterprises because it "wasn't running right." Norm diagnosed the problem as the timing belt. By catching this early, Norm saved me from major problems and cost that I would have encountered had the timing belt broken! Because I knew that Norm did good work, I had him replace the clutch in the same vehicle. The vehicle runs GREAT! I brought my wife's car in as well, to have the timing belt replaced. We also have the routine maintenance performed on both vehicles at Mastermind Enterprises.
With Norm on the mechanical side, and Heidi on the clerical side, Mastermind Enterprises provides honest, superior service as far as scheduling, quotes, and the actual work performed. My wife and I would recommend this company to ANYONE who requires service on their vehicles."
- Steven & Tracy Smith
"Our company truck runs awesome! Norm did really good with the diagnostics. He went more into detail than I thought he would, more than anyone else. Normally, other shops just pinpoint the problem, they don't go through the whole truck like Norm did. The truck runs great! It has more get up and go! He did a really good job!"
- Linda Rockman, Dispatch
"We're on a coast-to-coast road trip and have spent some time in car garages, this is definitely the best one.
Cheap, professional, and most importantly - great personal service!"
- Jonathan, Omer & Or
From Los Angeles, CA to New York City, NY
"In all my 35yrs of living I've never met a couple so kind, honest and professional. The Olsen Family are a Class AAAA team. Norm with his Honesty and Master Expertise coupled with Heidi and her Genuine Care and Professional Class make doing business with them seem like going to visit Family and Friends. WOW!!!!!! What a BLESSING !!!! MASTERMIND ENTERPRISES is #1 in service, price, dependability and customer satisfaction HANDS DOWN!!!! If you don't believe me just call me for yourself. Believe it or not this is my first ever testimonial for any company and that's because the experience I had in doing business with the Olsens compelled me to try in someway to return the favor or better yet the "Blessing".
Thanks again Norm and Heidi aka "Team Olsen" your the BEST in the BUSINESS without a doubt. Hare Krishna!!!!!!"
- Damin Reynolds
"I'm a new customer of Mastermind. I haven't been happy with dealer service shops and even some local smaller shops that have layers of administrative personnel.
I chose Mastermind because it's family owned and I was able to speak directly to Norm, who is the owner and serviced my car. Norm and his wife, Heidi, are really friendly and not aggressive at all.
In a world where fairness and customer service have been forgotten, especially
in the automobile repair industry, this place shines in my book as #1. I think this business is outstanding and should be supported. That is why I took the time to write this review."
"First off I'd like to say THANK YOU so much to you both. Norm and Heidi are kind and caring. So, my story goes like this. I bought a 1987 Toyota Supra a while back. So, I did what every young adult out there is doing. I wanted to modify my car. So I took it to a performance shop and after $10 grand or so in bolt on parts for my car the shop's owner stole all my parts and destroyed my engine :-( Then, I found my car at a impound lot because he closed down shop and took off. I lost a lot of money and time.
So, after thinking about my options either junk the car or spend more money and fix it. I found a light of hope when I found Norm and Heidi. Norm helped me on every decision and saved me lots of money, even though my car has been with them for a very good while now. Norm hasn't changed his estimate.
Thank you so much again. My girlfriend and I are so happy to have made friends with both Norm and Heidi, we enjoy stopping by everytime we get the chance to spend time with Norm and Heidi. Norm and Heidi make us feel right at home, and to have another great couple to talk to and hangout with is so awesome.
There aren't enought words in the english vocabulary for me to express my appreciation to great friends
(Norm & Heidi) the masters of
Thank you again!"
- Francisco & Julie Aguilar
"Going to Mastermind should be your master plan to have all your services done on your car. I was referred by a co-worker and haven't been back to any other service place or back to the dealership.
Norm is always open to listening to my thoughts about what my car issues are and gives straight forward answers and options if there are any. When it comes to things such as upgrades, add-ons or alternatives, the guy knows his stuff and is even creative to help see your idea through.
Overall customer service from Norm & Heidi is top notch! You would think the way things get done that there was a whole staff!
They are friendly and work hard to get whatever is needed to get the job done and your satisfaction."
- J. Thompson
Denver Sheriff's Department
"I had just purchased an Audi and decided to give Mastermind a try after reading their customer compliments on their website. I am a skeptic but I decided to give them a try.
I am glad to say that that the service I received was that of sincerity and honesty on their part. It was determined that my car needed a cap & rotor and all of my belts were shot! Norm told me that I did not need plugs & wires only a cap replacement. Norm could have very easily told me that it needed a major tune up, but he did not.
The service is professional and friendly, just as advertised. My car runs like a totally different car thanks to them.
I'll be coming back soon!!!"
"Thanks for treating us right! Whether it's one of our service vans or our personal vehicles. Norm and Heidi always manage to squeeze us in and get it done on time, every time.
Having a mechanic you can trust is priceless. Thanks!"
- Tammy Gourd
"Searching for the right, the best, and reasonably priced car care was exasperating - until we were directed to Mastermind Enterprises. Can you imagine correct diagnostics & expert workmanship with great people? Thank you, Norm & Heidi."
- Mr. & Mrs. James A. Smith
"Best price I can find anywhere. I dropped my car off and received a free ride back to work. Most importantly, I trust the work done...everything works great!"
- Claude Rossignol
"I took my truck to a different shop and they couldn't fix it. I had it there 5 times. Norm looked at it once and found the problem and fixed in a day for the estimate. He does great work and its cheap and fast. I recommend using Mastermind Enterprises, plus they have there own comedy show in the office.
Thanks Norm & Heidi."
- Brian Zimmer
"Thank you Norm for your work on my Chevy SSR. Even though it required more time than expected, you stood by your estimate. The gauge faces you installed for me really dress up the cockpit and look really cool.
I will be sure to tell my friends about you and your shop."
- Joe Townsend
"My girlfriend and I won't have anyone else take care of our cars, but Heidi and Norm. We get the most honest truth, even if it hurts. We don't get jacked around nor pay with an arm and leg. Great people, wonderful work."
"There is nothing more comforting than finally finding a mechanic you can trust. Norm is probably the most skilled and knowledgeable mechanic I have ever used, and easily the most honest.
My calls are returned quickly, and my cars are always ready on time at the promised price. Well worth the drive across town.
Thanks Norm & Heidi! "
- Michael I.
"What a find!
Great Service and Done when they said it'd be done. I had Norm work on the front suspension of my Volvo, and I no longer wince when hitting a bump in the road.
Great Service, timing and advice.
Give Norm and Heidi a visit.
Theeeeey're Great! "
- Peter Coffan
"Epic customer service. Mastermind could prove even the most automotive-oriented mind feeble in skill. I tip my hat to Norm.
I never knew such graciousness existed and I am eternally thankful to have been served so well. You have truly embodied a style that is extremely amicable. I highly recommend Matermind Enterprises for anyone that has to deal with automotive issues.
Thank you Norman and Heidi. It has been a real pleasure."
- Douglas E. Hoppens
Candlelight Theatre Company
"A few weeks ago I took my van into Norm's shop to see if he would be able to replace my ball joints and shocks because I was having severe steering problems. Norm took a look and said it would be no problem.
My concern was that since my van is used for my commision based business, I couldn't have it down too long. Norm said he would be able to get my van back to me the same day. True to his word, Norm called later that day and said my van was ready to go. Not only was the time frame perfect, but the price was great too.
I really appreciated his consideration regarding my need to have the van back so quickly. He delivered exactly what he promised. I recommend Norm to all my friends and will continue to do so!
Thanks again for your excellent service! "
- Mark Mohr
"I was just about to sell my car for a loss and then discovered Heidi and Norm at Mastermind. With a brake light that wouldn't turn off, a headlight that wouldn't work and other similar issues, it seemed like an expensive electrical job was at hand. It turns out that I had improperly placed the bulb and the master brake cylinder needed a fill.
I got an honest assessment and he fixed everything in an hour! I was then able to sell the car for fair market value. "Thank you" Heidi & Norm, you have a great family owned business and I will definitely be back!"
- Patty Springmeier
"High quality service by people who care" is truly how Norm and Heidi conduct their business. In a world that is motivated by money, it is hard to find a business that puts people first. Norm and Heidi truly provide a high quality service keeping people their first priority. I have used many car repair shops and ME is the only one that I can fully trust and recommend to friends and family."
- Nancy Cristadoro
Castle Rock, CO
"Talk about dependability! These guys are on top of their game. Yet, there is no game-playing to be found. Just honest, reliable, trustworthy service, at a price one would expect to be much higher than it was. I never expected to find the best price in town AND the best customer service and mechanical work combined!
My only worry is that the next time I need work done on my car, they will be too swamped with customers to get me in instantaneously; that the best-kept secret in town is about to become no longer a secret. I am convinced that the service and value will be well worth the wait, regardless. Thanks you guys!"
- Amber Borden
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"Norm has been my mechanic for years and I tell everyone about him! I don't know a thing about cars and Norm has been nothing but honest every time I have a question or concern. Sometimes he even tells me I don't need anything done.
I would trust him and his wife with my daughter, so of course I would trust them with my car. If only I had a hairdresser I loved this much!"
- Miranda McKinney
"Norm Olsen has been my mechanic since he first went into business; I may have been his first customer. I found him through happenstance; but I've stayed with him through the years for this good reason: One can find a skilled mechanic. One can find an honest mechanic. But it's not always easy to find a mechanic whose skill and honesty both you can trust.
Norm has done work for me ranging from oil changes to a complete engine rebuild. In every case the work has been well done; and, more to the point, in every case Norm has discussed thoroughly not only what needs to be done and why, but alternative approaches from the minimalist to the ultimate, and helped me choose the one that is best for me in my circumstances at the time. Then he does what we've agreed on.
Executive summary: Norm knows what he's doing, and he will work with you."
- Gary Williams
"I have used this company for several years now. It is very comforting to use an honest, reputable business that stands behind their product and provides a very competitive price to begin with.
If you are looking for a company to do the job right the first time without problems, without callbacks, this is the company I would recommend!"
"It is so wonderful to finally have a shop and a great mechanic that I can trust.
Everything is done in a quality manner by a certified mechanic for less than the dealer and most shops. The thing I liked most was that they keep there promise relative to their estimate. Twice the work was more, but I was only charged for the estimate.
Best Mechanic I have ever had."
- Doug Koss
"After getting several quotes and varied advice, I found Norm and Heidi's ad.
Norm knows his stuff and they were both friendly, honest, and helpful all the way from getting my truck towed out of my driveway to giving me my keys with it running great.They treated me like a person, not a dollar, and showed appreciation for my business. The only other mechanic that would have treated me this well is my dad's best friend. Glad to find a great mechanic w/o driving out of the state.
"I just wanted to take a minute to thank Norm and Heidi for their excellent customer service.
Unfortunately my mechanic moved away last year, so I had to find a new one. After 2 very bad experiences with not-so-honest, shops I ran across Mastermind's ad online.
I actually had an unusual issue with my boat. What seemed to be a relatively simple problem turned out to be a big hassle. I spent hours on the phone trying to find someone who would even take the time to look at it. Finally, I got ahold of Norm and explained the situation. He not only said he'd look at it he said he would "take care of it" for a very reasonable price - no matter what he had to do. This is after I had been told more than once that I would have to remove my motor before anyone else would look at it!
He was true to his word and my problem was finally solved! What impressed me most when I went to his shop was the time he took to let me explain my issues with other mechanics this summer. I was basically venting but Norm was genuinely interested.
I've since had Norm do work on my truck and not only did he do the work but he also corrected an issue I wasn't aware of at no extra cost. I'm glad I finally ran into someone in Denver who takes care of my vehicles the way he takes care of his own! He's a self-admitted perfectionist and I would recommend him to all my friends and family. Norm takes the time to listen and he takes the time to do the job right."
- Rob Grogan
"I found Norm through Craigslist, and spoke with Heidi after emailing them about my clutch. They were not only quickly responsive, yet even willing to help me with my emergency repair on a Saturday!
Quite simply, if you're looking for the
"best of the best" in a certified, ASE Master Technician, look no further!
They saved me nearly $200.00 over other mechanic's estimates who were not nearly as qualified, and to meet and get to know them was a great experience for me, as they are friendly, professional and family-oriented with an exceptionally clean and warm service center, a comfortable lounge, and reception area!
I was involved with franchised dealerships' Customer Service for over 20 years and felt the same level of comfort there as I had with any Mercedes Benz or Lexus dealership!
Wherever else you go to get an estimate as I did, remember to get to them last before making a regrettable mistake!"
"Hello, If you are reading this testimonial it means you are considering having some auto work done at Mastermind Enterprises. You could not make a better choice for any of your automotive needs.
I have been a client of Norm's for over six years. He has worked on three different vehicles all of which are older models. When I first met Norm, he was engaged in a mobile service. Ever since, I have made it a point to continue to use Norm's services regardless of where in the Denver Metro area he has been located. I will not take any of my work anywhere else.
Norm is the ideal mechanic for someone like me who has a limited mechanical aptitude. He takes the time to explain what is needed in terms I can understand. He makes sure that all of my questions are answered. He gives fast, reliable estimates. There are never any "hidden" or "forgotten" fees or charges. Norm does what he says he is going to do, at the price he quoted and he stands behind his work. I hope that Norm will stay in business for many years to come. I will remain a happy customer, so long as he is there to take care of my autos.
If you have any questions about this referral or my experiences with Mastermind Enterprises, please feel free to contact me at email@example.com. Be sure to reference this testimonial in your subject line."
- M.E. Jaster
"It's hard to find a mechanic that has integrity and works with a moral compass. Norm is not only a great mechanic, he is an honest person who truly treats customers the way he would like to be treated. I am extremely pleased and will never go to another mechanic again.
He and his wife make a great team, and they are some of the nicest people I have had the pleasure of meeting."
- Brian Braham
"I have been using Mastermind Enterprises for all my automotive services for over 5 years and they have done outstanding work and have gone above and beyond all my expectations. You can't go wrong using them."
"Norm is a hell of a mechanic. Had my car running several times after I thought it was time for the boneyard.
Genius, I believe the name of the company says it all!"